Cancellation Policy
If You Need To
Cancellation & Rescheduling Policy
We understand that real estate moves quickly. Our cancellation and rescheduling policy is designed to remain flexible while respecting the time, planning, and resources reserved for each session.
Thing To Remember
Fill Out All Booking Details
Cancellation timelines are based on the scheduled appointment time
In-house credits are non-refundable and non-transferable
Credits cannot be redeemed for cash or refunded after issuance
Relax We Are Here To Make You Shine
Payment & Refunds for Cancellations
48-Hour Notice for Refund
Cancellations made 48 hours or more prior to your scheduled appointment will receive a full refund minus a 5% processing fee.
The 5% deduction covers non-refundable credit card and payment processing costs incurred at the time of purchase.
Postponement & Rescheduling
24-Hour Notice to Reschedule
Appointments may be postponed or rescheduled up to 24 hours prior to the scheduled time at no additional charge.
Less Than 24 Hours / No-Show
Cancellations or postponements requested within 24 hours of the appointment will be treated as a cancellation and fall under the Client-Driven Service Cancellation policy below.
Client-Driven Service Cancellation
If the end client (homeowner, seller, or listing) cancels or no longer requires media services:
You will receive a full in-house credit for the amount paid
Credits may be applied to any future listing or service
Credits must be used within 90 calendar days of the original cancellation date
This policy allows you to stay flexible without losing the value of your investment.
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